privacy policy

Introduction DR GRACE SUPER SPECIALITY HOMEO CLINIC AND RESEARCH CENTRE ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website, use our services, or purchase our products. By accessing or using our services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this privacy policy, please do not use our services.

1. Information We Collect

Information You Provide Voluntarily We collect personal information that you voluntarily provide when you interact with our website and services. This includes, but is not limited to:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment information.

  • Health Information: Any health-related data you provide in connection with our services, such as details related to your health or treatment.

  • Account Information: Details related to your account creation, including username and password.

  • Communications: Emails and other communications you send to us, including information entered during chats or pre-chat surveys, to respond to your inquiries and improve our services.

Automatically Collected Information When you access our website or use our services, we automatically collect certain information to help us improve our offerings and personalize your experience. This includes:

  • Usage Data: IP address, browser type, operating system, and interactions with our website.

  • Device Information: Details about the device you use to access our website, including the type of device, operating system, and mobile network information if you are accessing our services via a mobile device.

Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you when you return to our site, track your usage patterns, and improve functionality. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Services: Delivering the services and products you request, communicating with you, and enhancing your experience.

  • To Process Payments: Using your payment information to complete transactions for products or services you purchase.

  • To Send Communications: Sending promotional materials, newsletters, or updates about our services. You can opt out of these communications at any time.

  • For Legal Compliance: Using your information to comply with laws, regulations, or respond to legal requests or proceedings.

  • To Personalize Your Experience: Providing customized content and recommendations based on your preferences and interactions.

3. Sharing of Your Information

DR GRACE SUPER SPECIALITY HOMEO CLINIC AND RESEARCH CENTRE does not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With Service Providers: Third-party vendors or contractors performing services such as payment processing, data analysis, marketing, and customer support.

  • For Legal Reasons: Disclosing your information as required by law or to protect the rights, property, or safety of DR GRACE SUPER SPECIALITY HOMEO CLINIC AND RESEARCH CENTRE, our users, or others.

  • In Business Transfers: If there is a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. International Data Transfers

DR GRACE SUPER SPECIALITY HOMEO CLINIC AND RESEARCH CENTRE operates globally and may transfer your personal data to countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place to protect your information in accordance with legal requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. User Consent for Sensitive Data

Before collecting sensitive personal data, such as health-related information, we will obtain your explicit consent. You may withdraw your consent at any time by contacting us at [doctorraju2008@gmail.com].

7. Data Breach Notification

In the event of a data breach, we will notify you as required by law. Notifications will be made via email or through our website.

8. Your Rights

As a user of DR GRACE SUPER SPECIALITY HOMEO CLINIC AND RESEARCH CENTRE, you have the following rights regarding your personal information:

  • Access and Correction: Request access to and correction of your personal information.

  • Deletion: Request deletion of your personal information in certain circumstances.

  • Opt-Out: Unsubscribe from promotional communications at any time.

  • Data Portability: Request transfer of your personal information to another organization or to yourself.

To exercise your rights, contact us at [doctorraju2008@gmail.com].

9. Retention of Information

We retain your personal information as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

10. Push Notifications

If you use our mobile app, we may send push notifications to provide updates or new content. You can manage your preferences through your device settings.

11. Analytics and Third-Party Tracking

We use third-party analytics tools to improve our services. These tools may collect data about your usage through cookies.

12. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. If we inadvertently collect information from a child under 18, please contact us, and we will delete the information.

14. Compliance with Laws

We comply with Indian laws, including the Information Technology Act, 2000, and international regulations such as GDPR for European users.

15. Legal Compliance

We reserve the right to release personal information if required by law or to protect our rights, property, or safety.

16. User Responsibilities

You are responsible for maintaining the security of your account and being mindful of sharing information in public areas of our site.

17. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

Contact us

  • Address - Shop no 26, 1st floor, Amrutha mall, Somajiguda, Hyderabad, TELANGANA - 500082

  • Mobile - 9989344990

  • Email - doctorraju2008@gmail.com